> For the complete documentation index, see [llms.txt](https://doc.engenius.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.engenius.ai/home-cloud-user-manual/get-remote-support.md).

# Get Remote Support

## LiveChat

Whenever you login the system, you can always find a **`LiveChat`** button at bottom-right corner of the page.

<div align="left"><img src="/files/-LsOhWZzrklqhIm01KAN" alt=""></div>

You can leave a message with this chat system. EnGenius support team will usually feed back in minutes.

## Remote Support Passcode

The EnGenius Support Passcode is used to verify users' identities for security purposes. When you get trouble on configuring your networks or operating your cloud configurations, you can click on the **`Help`** button on the top-right corner of menu.

<div align="left"><img src="/files/-LsOkR0QhheC8qQbu-LF" alt=""></div>

Choose Remote Support and click on **`Generate PASSCODE`**.

<div align="left"><img src="/files/-LsOkknKWO_wfeEYdSlu" alt=""></div>

![](/files/-M7SZIMhHa1_AVC-FVwO)

There is an option here that you can decide how long the generated passcode is valid (from 1 hour to 7 days). By sending the generated passcode to EnGenius support team on LiveChat, support team can access your account temporarily to diagnose and resolve issues you've raised.

{% hint style="info" %}
Note that the generated PASSCODE will automatically expire after a period of time. Support team won't be able to access your resource once the PASSCODE is expired.
{% endhint %}


---

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