# ECW270

## <mark style="color:blue;">Introduction</mark>

This Quick Start Guide is designed to guide you through the installation of the **Cloud6 4x4 Outdoor** Access Point, model **ECW270**, including hardware mounting and configuration.

{% hint style="info" %}

## <mark style="color:blue;">Cloud6 4x4 Outdoor</mark>

### Cloud Managed Wi-Fi 6 4 x 4 Outdoor Access Point

#### **Model:  ECW270**

* Wi-Fi 6 technology for high-performance Wi-Fi in high-density, multi-device environments.
* Four spatial streams support up to 2,400 Mbps (5GHz) & 1,200 Mbps (2.4GHz).
* Four (4) (4x4) detachable 2.4GHZ/5dBi and 5GHz/7dBi high-gain, N-type Omni-Directional antennas<mark style="color:red;">.</mark>
  {% endhint %}

<details>

<summary><mark style="color:blue;">Content Quick Links</mark></summary>

* [**Hardware Overview**](#hardware-overview)
* [**Hardware Mounting**](#hardware-mounting)
* [**Configure with EnGenius Cloud**](#configure-with-engenius-cloud)

</details>

## <mark style="color:blue;">Package Contents</mark>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FVMgYFB6AQwJECHwH406y%2F01.jpg?alt=media&#x26;token=79605056-23ee-421b-a2d2-4aab3b5b62df" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FlXCZcnfRmFZ1glDkB8QM%2F02.jpg?alt=media&#x26;token=6368a194-6020-4d6c-a8b4-a7cbfe4248b5" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">System Requirements</mark>

The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that you've downloaded the right app and used the supported browser.&#x20;

### **Mobile App:**&#x20;

**EnGenius Cloud To-Go** (iOS/ Android supported)

:arrow\_down: [Download the Cloud To-Go mobile app here](https://qr.engenius.ai/app/cloud2go)

![](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FTmiJ7ASmdHSW5OrT102K%2Fimage.png?alt=media\&token=5ec8b099-d1f1-426e-bfb8-efa28b04bf26)

### **Web Browser:**&#x20;

* Google Chrome (57.0.2987.110 and later)
* Microsoft Edge (80.0.361.103 and later)
* Mozilla Firefox (52.0 and later)

## <mark style="color:blue;">**Network Requirements**</mark>

Before you get started, please make sure your network environment is DHCP-enabled. EnGenius Cloud Access Points (ECW series) are default assigned an IP address dynamically by the DHCP server.

{% hint style="info" %}
If you encounter issues with IP address assignment, you may want to change your IP assignment from "**DHCP mode**" to "**Static IP**". Please check the "[User Manual: Login to Local Access Page](https://docs.engenius.ai/engenius-cloud/getting-started/device-setup/troubleshooting-ecw-ap/login-to-local-access-page)" for more details.
{% endhint %}

## <mark style="color:blue;">Hardware Overview</mark>

### <mark style="color:blue;">Ports</mark>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FBV3TcbHscTEFEGD86DHO%2Fimage.png?alt=media&#x26;token=a64205e3-fbd9-4e66-b97e-bba7fab08d52" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### **Reset by EnGenius PoE Adapter:**&#x20;

* <mark style="color:blue;">**Reset to default**</mark><mark style="color:blue;">:</mark> Press and hold the reset button on the PoE adaptor for over **10** seconds, and the **LED(PWR)** will start  *<mark style="background-color:orange;">Fast Flashing</mark>* (0.2 sec). Then, the device will be reset to factory default settings.
  {% endhint %}

### <mark style="color:blue;">LEDs</mark>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F3wqTQId21p4uqPSeOnoI%2Fimage.png?alt=media&#x26;token=502febaf-1c3f-41d0-a01d-7dff25324fa8" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**ECW270** has five LED indicators, **PWR/ LAN1/ LAN2/ 2.4GHz/ 5GHz**.
{% endhint %}

## <mark style="color:blue;">Hardware Mounting</mark>

The access point can be mounted on the **Wall** and **Pole**, and please perform the steps for the appropriate installation:

### Wall Mount

1. Determine where the Access Point is to be placed and mark the location on the surface for the four mounting holes using the **Wall Mounting Plate**.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FnFDHpMuO3xWP6w7oEH97%2F03.jpg?alt=media&#x26;token=18a928e8-fc2b-45ac-ac32-0a872f2cb7ef" alt=""><figcaption></figcaption></figure>

2\. Drill four 8mm diagram and 37mm depth holes in the markings and hammer the **Bolts** into the openings.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FK0nYu8nFoAyafMMEeR3a%2F04.jpg?alt=media&#x26;token=3b6ce17e-b143-4ec6-a67a-adb9c47fb9e3" alt=""><figcaption></figcaption></figure>

3\. Place the lock and flat **Washer** on the round head **Screws** and drive the **Screws** to attach **Wall Mounting Plate** to the back of the Access Point.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FjawDC0pJFHwei7TmwxYG%2F05.jpg?alt=media&#x26;token=df80e101-9665-472b-8000-556810855232" alt=""><figcaption></figcaption></figure>

4\. Attach the device onto the wall by tightening the **Bolt’s** flat **Washers** and **Nuts** to secure the **Wall Mounting Plate** to the mounting surface.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FUi34Ze3YcFqAe5CEOtnG%2F06.jpg?alt=media&#x26;token=d6d6c7ef-f832-43b5-9b8c-e8eab0b231c3" alt=""><figcaption></figcaption></figure>

### Pole Mount

1. Place the lock and flat **Washer** on the cap **Screws** and drive the **Screws** to attach the **Wall Mounting Plate** to the back of the Access Point.
2.

```
<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2Fx6o8c9ebrvKbTNNLStiS%2F07.jpg?alt=media&#x26;token=ce7b01c6-c2c6-466a-8a8a-310b2654f5e2" alt=""><figcaption></figcaption></figure>
```

2\. Determine which placement to be assembled. Drive the four round head **Screws** to attach the **Pole Mounting Plate** to the mounting base.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FCPJoHHAC2RN4q3MqW2kk%2F08.jpg?alt=media&#x26;token=26e56f23-af9d-4e72-b739-5fc64a85cb5d" alt=""><figcaption></figcaption></figure>

3\. Thread the open end of the **Pole Strap** through the two tabs on the **Pole Mounting Plate**.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FtEvOePnoDeyg24SQKIz9%2F09.jpg?alt=media&#x26;token=d62d66e9-5c9f-4e6f-83ee-a915bde13c04" alt=""><figcaption></figcaption></figure>

4\. Determine where the Access Point is to be fastened. Lock and tighten **Pole Strap** to secure **Pole Mounting Plate** to the pole.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FOtZ36hfKXDf58mZcvv4F%2F10.jpg?alt=media&#x26;token=2d372b43-4722-464e-9ce5-1dcfde07c8cb" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">**Configure with EnGenius Cloud**</mark>

### <mark style="color:blue;">**Step1: Register Device and Assign to Network**</mark>

You can register the device either by **Cloud To-Go** **mobile app** or the **EnGenius Cloud platform**.

#### <mark style="color:blue;">**Cloud To-Go Mobile App**</mark>

1. Open and log in to the **EnGenius Cloud To-Go** mobile app.&#x20;
2. Scan the QR code on the back of the device via the app.

![Scan QR-code for device registration](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F0ivajzwv5YckzbhQohNR%2Fimage.png?alt=media\&token=351fe449-c1c6-42d7-b37f-d8a939068c0d)

3\. If the camera successfully scans a QR code, the app will display the device Information. You could tap "**Register**" to complete the Registration.

![Device registration ](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FmdE6TvIXidHRzpbuwwww%2Fimage.png?alt=media\&token=3891affc-1f23-48e5-afc8-7c1d2932e228)

4\. Registered devices will be shown on the  ***Inventory\&License*** page. Slide left the device and click "**Add to Network**" add the device to your personalized Network.&#x20;

{% hint style="info" %} <mark style="color:blue;">**Network**</mark><mark style="color:blue;">:</mark> Management domain shared same configurations within EnGenius Cloud<mark style="color:blue;">**.**</mark>
{% endhint %}

![Assign device to a managed Network](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FFZVqGS4vIuXkPUgnrgOr%2Fimage.png?alt=media\&token=4aa49d4c-18aa-483f-9ddc-d6377eecf956)

#### <mark style="color:blue;">**EnGenius Cloud Platform**</mark>

1. Log in to the **EnGenius Cloud Platform**: <https://cloud.engenius.ai/>.&#x20;
2. Go to the ***home > Inventory\&License*** page and click "**Register Device**".
3. Enter the **Serial Number** of the device(s) for device registration. Please refer to "[User Manual-Registering Devices to Organization](https://docs.engenius.ai/engenius-cloud/getting-started/device-onboarding)".

![Register device(s) with device's Serial Number](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FPrsCzQXvOeoNHsJZbw0A%2Fimage.png?alt=media\&token=e4b2e835-28af-404c-b182-70827c35a800)

4\. Select the registered device and click "**Assign to Network**" to add the device to your personalized Network.&#x20;

{% hint style="info" %} <mark style="color:blue;">**Network**</mark><mark style="color:blue;">:</mark> Management domain shared same configurations within EnGenius Cloud<mark style="color:blue;">**.**</mark>
{% endhint %}

![Assign selected device(s) to a managed Network](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FDmyetN5pFf2gRmILqtxr%2Fimage.png?alt=media\&token=88dea658-7f9d-41e1-bd26-d9aa4768b3a1)

### <mark style="color:blue;">**Step2: Power On Device**</mark>&#x20;

The EnGenius Cloud AP devices can be powered by any of the following:

* EnGenius Cloud PoE Switch or 802.3at PoE+/802.3bt PoE++ compliant Switch
* EnGenius PoE Adapter (EPA5012GP/EPA5060HBT)

{% hint style="danger" %}
Do not use both power sources at the same time.
{% endhint %}

#### <mark style="color:blue;">Connecting to a PoE Switch</mark>

Connect the Ethernet cable from the EnGenius Cloud AP directly to the PoE port of the PoE switch.&#x20;

![AP is powered by a PoE Switch](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FM44UrZXNjz1RzunMRirj%2Fimage.png?alt=media\&token=8ec6e8ba-b45c-4140-a100-d09d33c3b30b)

#### <mark style="color:blue;">**Powered with a PoE Adapter**</mark>

(A) Connect one end of the Ethernet cable into the LAN (PoE) port of EnGenius AP and the other end to the PoE port on the PoE Adapter.&#x20;

(B) Connect the power cord with the PoE Adapter and plug the other end into an electrical outlet. (C) Connect the second Ethernet cable into the LAN port of the PoE Adapter and the other end to the Ethernet port on the computer.

{% hint style="info" %}

* EnGenius EPA5012GP for power source of ECW270 only (without PSE out support).
* EnGenius EPA5060HBT for power source of ECW270 and PSE out.
* Please ensure to use cat5/cat5e UTP/STP RJ45 Ethernet cables.
  {% endhint %}

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FupXLAtFrvV1JDvwiV6YP%2Fimage.png?alt=media&#x26;token=57e10728-756a-49ac-bee4-f38e7ac82237" alt=""><figcaption></figcaption></figure>

### <mark style="color:blue;">Step3: Connect to the EnGenius Cloud</mark>

Once the device is powered on and ready to connect to the Internet, the **LED indicator** will stay *<mark style="background-color:blue;">Solid On</mark>*, which means the device is now connected to the EnGenius Cloud Platform. It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.&#x20;

{% hint style="warning" %}
When the Access Point is connected to the EnGenius Cloud Platform for the first time, it will automatically check the latest firmware version available. If the **firmware upgrade** is required, it might take **8\~10 minutes** to complete the process. The **LED** indicator will be *<mark style="background-color:orange;">Flashing</mark> (0.5 sec)* till the process is finished.
{% endhint %}

### <mark style="color:blue;">**Step4: Manage with the EnGenius Cloud**</mark>

Log in to the [<mark style="color:blue;">**EnGenius Cloud**</mark>](https://cloud.engenius.ai/) <mark style="color:blue;">**platform**</mark> to configure detailed settings. For more information, please refer to [User Manual](https://docs.engenius.ai/engenius-cloud/).

![EnGenius Cloud Dashboard](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F8mbrEHz4Arn2uGA56Otm%2Fimage.png?alt=media\&token=c2f4d517-d91d-46b3-967e-2aa61e3ca3c7)

## <mark style="color:blue;">Troubleshooting</mark>

If your AP cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.

To troubleshoot the connection issue, you may log in to the **Device Local Access** page:

1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: "**EnMGMTxxxx**" (xxxx is the last four digits of MAC - MAC would be found on the back of the device) and connect to it.
2. Under your web browser, enter the URL: [**http://EnGenius.local**](http://engenius.local/) or <mark style="color:blue;">**<http://192.168.1.1>**</mark> to access the device's user interface.&#x20;
3. You can review the device status after logging into the AP with the default admin account/password <mark style="background-color:green;">(admin/admin).</mark>
4. Check the information on **Network Connectivity** and take action if necessary.&#x20;

![ECW AP's Local Access Page](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FvUfnRerU204wxYNkUWvo%2Fecw1_0.png?alt=media\&token=82c918f1-5243-4683-bc8a-5dbad1fcd824)

{% hint style="info" %} <mark style="color:blue;">**Change IP Assignment Settings**</mark>

By default, the EnGenius Cloud Access Point (ECW series) is assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, gateway, proxy, and management VLAN. If the issue still exists, you may change your IP assignment from "***DHCP mode***" to "***Static IP***" via the following procedure.

1. Go to the **Local Setting** section.
2. &#x20;Change IPv4 settings to "***Use Static IP***".
3. Configure the ***IP address, gateway, subnet mask, and proxy*** settings.
4. Reconnect this device to the LAN network and try again.

![](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F0xthc5ZBq9OWoPkXutiw%2Fecw2_0.png?alt=media\&token=f3be93d0-77e1-4314-9786-cd5dad60aff2)
{% endhint %}

For more details, please refer to the "[User Manual-Troubleshooting ECW AP](https://docs.engenius.ai/engenius-cloud/getting-started/device-setup/troubleshooting-ecw-ap)".

##