ECW560
Cloud Managed Wi-Fi 7 2×2 Outdoor Access Point (ECW560)
Introduction
This Quick Start Guide is designed to guide you through the installation of the Cloud7 2x2 Outdoor Access Point, model ECW560, including hardware mounting and configuration.
Package Contents
System Requirements
The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that you've downloaded the right app and used the supported browser.
Mobile App:
EnGenius Cloud To-Go (iOS/ Android supported)
Web Browser:
Google Chrome (57.0.2987.110 and later)
Microsoft Edge (80.0.361.103 and later)
Mozilla Firefox (52.0 and later)
Network Requirements
Before you get started, please make sure your network environment is DHCP-enabled. EnGenius Cloud Access Points (ECW series) are default assigned an IP address dynamically by the DHCP server.
Hardware Overview
Ports
LEDs
Hardware Mounting
The ECW560 can be mounted on the Wall and Pole, and please perform the steps for the appropriate installation:
Wall Mount
Determine where the Access Point to be placed and mark location on the surface for the four mounting holes. Use the appropriate drill bit to drill four 8.1mm diagram and 26mm depth holes in the markings.
Screw the Anchors into the holes until they are flush with the wall.
Fasten the Mounting Bracket with the included Screws into the Anchors
Hang the Access Point against wall onto the Mounting Bracket.
Secure the Access Point on the Mounting Bracket with the secure lock on the side.
Pole Mount
Thread the open end of the Pole Mounting Strap through the two tabs on the Mount Bracket.
Lock and tighten the Pole Mounting Strap to secure the Mount Bracket to the pole.
Hang the Access Point onto the Mounting Bracket.
Secure the Access Point on the Mounting Bracket with the secure lock on the side.
Power in
A) Loosen the two screws on the bottom cap of the enclosure, remove the bottom cap off of the enclosure.
B) Remove the cable grommet and grommet plug from the passthrough-hole second from the right.
(C) Thread the Ethernet cable through the passthrough-hole and plug it into the PoE port, then slide the grommet onto the cable and insert it back into the pass-through hole. Finally, check that the grommet is securely seated and properly sealed, ensuring there are no gaps.
Note: Avoid pulling the Ethernet cable too tightly, as this can create strain and impact data performance. Conversely, leaving excessive slack may obstruct the proper installation of the top cover.
Use a Cat5e or Cat6 Ethernet cable with a 5.5~6.5mm diameter
Note: Please note that the Ethernet cable should be a Cat5e or Cat6 with a 5.5~6.5mm diameter and the type of network connector.
D) Put the bottom cap back onto the enclosure, tighten the two screws on the bottom cap of the enclosure.
Configure with EnGenius Cloud
Step1: Register Device and Assign to Network
You can register the device either by Cloud To-Go mobile app or the EnGenius Cloud platform.
Cloud To-Go Mobile App
Open and log in to the EnGenius Cloud To-Go mobile app.
Scan the QR code on the back of the device via the app.
3. If the camera successfully scans a QR code, the app will display the device Information. You could tap "Register" to complete the Registration.
4. Registered devices will be shown on the Inventory&License page. Slide left the device and click "Add to Network" add the device to your personalized Network.
EnGenius Cloud Platform
Log in to the EnGenius Cloud Platform: https://cloud.engenius.ai/.
Go to the home > Inventory&License page and click "Register Device".
Enter the Serial Number of the device(s) for device registration. Please refer to "User Manual-Registering Devices to Organization".
4. Select the registered device and click "Assign to Network" to add the device to your personalized Network.
Step2: Power On Device
The EnGenius Cloud AP devices can be powered by any of the following:
EnGenius Cloud PoE Switch or 802.3at PoE+ compliant Switch
EnGenius PoE Adapter (EPA5060XBT)
Do not use both power sources at the same time.
Connecting to a PoE Switch
Connect the Ethernet cable from the EnGenius Cloud AP directly to the PoE port of the PoE switch.
Powered with a PoE Adapter
(A) Connect one end of the Ethernet cable into the LAN (PoE) port of EnGenius AP and the other end to the PoE port on the PoE Adapter.
(B) Connect the power cord with the PoE Adapter and plug the other end into an electrical outlet.
(C) Connect the second Ethernet cable into the LAN port of the PoE Adapter and the other end to the Ethernet port on the computer.
Step3: Connect to the EnGenius Cloud
Once the device is powered on and ready to connect to the Internet, the LED indicator will stay Solid On, which means the device is now connected to the EnGenius Cloud Platform. It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.
When the Access Point is connected to the EnGenius Cloud Platform for the first time, it will automatically check the latest firmware version available. If the firmware upgrade is required, it might take 8~10 minutes to complete the process. The LED indicator will be Flashing (0.5 sec) till the process is finished.
Step4: Manage with the EnGenius Cloud
Log in to the EnGenius Cloud platform to configure detailed settings. For more information, please refer to User Manual.
Troubleshooting
If your AP cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.
To troubleshoot the connection issue, you may log in to the Device Local Access page:
Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: "EnMGMTxxxx" (xxxx is the last four digits of MAC - MAC would be found on the back of the device) and connect to it.
Under your web browser, enter the URL: http://EnGenius.local or http://192.168.1.1 to access the device's user interface.
You can review the device status after logging into the AP with the default admin account/password (admin/admin).
Check the information on Network Connectivity and take action if necessary.
Change IP Assignment Settings
By default, the EnGenius Cloud Access Point (ECW series) is assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, gateway, proxy, and management VLAN. If the issue still exists, you may change your IP assignment from "DHCP mode" to "Static IP" via the following procedure.
Go to the Local Setting section.
Change IPv4 settings to "Use Static IP".
Configure the IP address, gateway, subnet mask, and proxy settings.
Reconnect this device to the LAN network and try again.
For more details, please refer to the "User Manual-Troubleshooting ECW AP".
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