> For the complete documentation index, see [llms.txt](https://doc.engenius.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.engenius.ai/home-engenius-qsg-library/engenius-cloud-qsg/cloud-pdu/ecp212-int/appendix.md). # Appendix ## Technical Support

Country of Purchase	Service Center	Service Information
North America	Los Angeles, USA	cloud.engenius.ai support@engeniustech.com Local: (+1) 714 432 8668
North America	Canada	cloud.engenius.ai support@engeniustech.com Local: (+1) 905 940 8181
Europe	Netherlands	eusupport@engeniustech.com Local: (+31) 40 8200 887
Asia / Oceania / Africa / CIS / Middle East	Singapore	techsupport-sg@engeniustech.com Local: (+65) 6227 1088
Taiwan	Taiwan, R.O.C	support@engeniustech.com.tw Local: (+886) 933 250 628
Japan	Tokyo, Japan	jp.support@engenius.ai Local: (+81) 3 6809 6608
India	Hyderabad, India	indiasupport@engenuistech.com Ph: +91 76740 47729

## Compliance ### CB (Certification Body) / CE-LVD (Low Voltage Directive) * IEC 62368-1 ed3 * EN 62368-1 ed3 ### Electromagnetic Compatibility (EMC) * EN 55032:2015+A1:2020 (Class A) * BS EN 55032:2015+A1:2020 (Class A) * AS/NZS CISPR 32:2015+AMD1:2020 * EN 55035:2017+A11:2020 * BS EN 55035:2017+A11:2020 ### Electrostatic Discharge (ESD) Immunity * IEC 61000-4-2:2008 * BS EN 61000-4-2:2009 ### Harmonic Current Emissions * EN IEC 61000-3-2:2019+A1:2021 * BS EN IEC 61000-3-2:2019+A1:2021 ### Radio Frequency Electromagnetic Field Immunity * IEC 61000-4-3:2020 * BS EN IEC 61000-4-3:2020 ### Electrical Fast Transient/Burst Immunity * IEC 61000-4-4:2012 * BS EN 61000-4-4:2012 ### Voltage Fluctuations and Flicker * EN 61000-3-3:2013+A2:2021 * BS EN 61000-3-3:2013+A2:2021 ## Surge Immunity * IEC 61000-4-5:2014/AMD1:2017 * BS EN 61000-4-5:2014+A1:2017 ### Conducted Disturbances Immunity * IEC 61000-4-6:2013 * BS EN 61000-4-6:2014 ### Power Frequency Magnetic Field Immunity * IEC 61000-4-8:2009 * BS EN 61000-4-8:2010 ### Voltage Dips, Short Interruptions, and Voltage Variations Immunity * IEC 61000-4-11:2020 * BS EN IEC 61000-4-11:2020 ## Declaration of Conformity Hereby, EnGenius Networks declare that this product is in compliance with: * RoHS Directive 2015/863 * WEEE Directive 2012/19/EU * REACH Regulation ## Disclaimer/ Note * Maximum data rates are based on the IEEE standards. Actual throughput and range may vary depending on many factors including environmental conditions, the distance between devices, radio interference in the operating environment, and the mix of devices in the network. * Features and specifications are subject to change without notice. * Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. * Trademarks and registered trademarks are the property of their respective owners. For the United States of America: Copyright © 2023 EnGenius Technologies, Inc. All rights reserved. ## Warning Class I Equipment. This equipment must be earthed. The power plug must be connected to a properly wired earth ground socket outlet. An improperly wired socket outlet could place hazardous voltages on accessible metal parts. {% hint style="warning" %} "CAUTION: Risk of Explosion if Battery is replaced by an Incorrect Type. Dispose of Used Batteries According to the Instructions." {% endhint %} **CAUTION:** * Lithium Battery Caution: Danger of explosion if battery is incorrectly replaced. Replace only with same or equivalent type. Dispose batteries according to manufac- turer's instructions. * Disposal of a BATTERY into fire or a hot oven, or mechanically crushing or cutting of a BATTERY, that can result in an EXPLOSION * Leaving a BATTERY in an extremely high temperature surrounding environment that can result in an EXPLOSION or the leakage of flammable liquid or gas * A BATTERY subjected to extremely low air pressure that may result in an EXPLOSION or the leakage of flammable liquid or gas. {% hint style="danger" %} WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the external contacts, or expose to water or the liquids. Dispose of the battery in accordance with local regulations and instructions from your service provider. {% endhint %} Advertissment Équipement de classe I. Ce matériel doit être relié à la terre. La fiche d’alimentation doit être raccordée à une prise de terre correctement câblée. Une prise de courant mal câblée pourrait induire des tensions dangereuses sur des parties métalliques accessibles. {% hint style="warning" %} “ATTENTION: Risque d’explosion si la batterie est remplacée par un type incorrect. Mettre au rebus les batteries usagées selon les instructions.“ {% endhint %} **MISE EN GARDE:** * Pile au lithium Attention: Risque d'explosion si la pile n'est pas remplacée correctement. Remplacez uniquement par un type identique ou équivalent. Jetez les piles conformément aux instructions du fabricant. * Mise au rebut d'une BATTERIE dans un feu ou un four chaud, ou écrasement ou découpage mécanique d'une BATTERIE, pouvant entraîner une EXPLOSION * Laisser une BATTERIE dans un environnement extrêmement chaud pouvant entraîner une EXPLOSION ou une fuite de liquide ou de gaz inflammable * UNE BATTERIE soumise à une pression d'air extrêmement basse pouvant entraîner une EXPLOSION ou une fuite de liquide ou de gaz inflammable. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://doc.engenius.ai/home-engenius-qsg-library/engenius-cloud-qsg/cloud-pdu/ecp212-int/appendix.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.