> For the complete documentation index, see [llms.txt](https://doc.engenius.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.engenius.ai/home-engenius-qsg-library/engenius-genvo-qsg/genvo-mesh-router/ehr330/appendix.md).

# Appendix

## <mark style="color:blue;">Technical Support</mark>

<table><thead><tr><th width="197.10756790174133">Country of Purchase</th><th width="167.5">Service Center</th><th width="404.2">Service Information</th></tr></thead><tbody><tr><td><a href="www.engeniustech.com">North America</a></td><td>Los Angeles, USA</td><td><p><a href="https://cloud.engenius.ai/">cloud.engenius.ai</a></p><p><a href="mailto:support@engeniustech.com">support@engeniustech.com</a><br>Local: (+1) 714 432 8668</p></td></tr><tr><td><a href="https://www.engeniustech.com">North America</a></td><td>Canada</td><td><p><a href="https://cloud.engenius.ai/">cloud.engenius.ai</a></p><p><a href="mailto:support@engeniustech.com">support@engeniustech.com</a><br>Local: (+1) 905 940 8181</p></td></tr><tr><td><a href="https://www.engeniusnetworks.eu/">Europe</a></td><td>Netherlands</td><td><a href="mailto:eusupport@engeniustech.com">eusupport@engeniustech.com</a><br>Local: (+31) 40 8200 887</td></tr><tr><td><a href="http://www.engeniustech.com.sg/">Asia / Oceania / Africa / CIS / Middle East</a></td><td>Singapore</td><td><p><a href="mailto:techsupport-sg@engeniustech.com">techsupport-sg@engeniustech.com</a></p><p>Local: (+65) 6227 1088</p></td></tr><tr><td><a href="http://www.engeniustech.com.tw/">Taiwan</a></td><td>Taiwan, R.O.C</td><td><a href="mailto:support@engeniustech.com.tw">support@engeniustech.com.tw</a><br>Local: (+886) 933 250 628</td></tr><tr><td><a href="https://www.engeniustech.com/jp/">Japan</a></td><td>Tokyo, Japan</td><td><a href="mailto:jp.support@engenius.ai">jp.support@engenius.ai</a><br>Local: (+81) 3 6809 6608</td></tr><tr><td><a href="https://www.engeniustech.com/in/">India</a></td><td>Hyderabad, India</td><td><a href="mailto:indiasupport@engenuistech.com">indiasupport@engenuistech.com</a><br>Ph: +91 76740 47729</td></tr></tbody></table>

## <mark style="color:blue;">Safety Notices</mark>

* Use only the power adapter input method specified for this device.
* Do not expose the device to water, moisture, or extreme temperatures.
* Ensure adequate ventilation and do not cover the device during operation.
* Keep the device out of reach of children.
* Disconnect the device from power before cleaning. Use a dry cloth only.
* Do not attempt to disassemble, modify, or repair the device yourself.
* Place the device on a stable surface and avoid placing heavy objects on it.

## <mark style="color:blue;">Regulatory Compliance</mark>

### <mark style="color:$primary;">FCC</mark>

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

* Reorient or relocate the receiving antenna.
* Increase the separation between the equipment and receiver.
* Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
* Consult the dealer or an experienced radio/TV technician for help.

{% hint style="warning" %}
**FCC Caution:** Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.\
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
{% endhint %}

#### **Radiation Exposure Statement:**

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Country Code selection feature to be disabled for products marketed to the US/CANADA.

FCC regulations restrict the operation of this device to indoor use only.

This device is prohibited from being operated on oil platforms, cars, trains, boats, and aircraft, except it can be operated in large aircraft while flying above 10,000 feet in the 5.925-6.425 GHz band.

Transmitters in the 5.925-7.125 GHz band are prohibited from operating to control or communicate with unmanned aircraft systems.

### <mark style="color:$primary;">CE</mark>

This device complies with the essential requirements of the Radio Equipment directive: 2014 / 53 / EU. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the Radio Equipment directive: **2014 / 53 / EU**:

#### Radio Equipment directive: 2014 / 53 / EU&#xD;

* EN 300 328 v2.2.2
* EN 301 893 V2.2.1
* EN IEC 62311:2020
* EN 50385: 2017
* EN 50665: 2017
* EN 301 489-1 V2.2.3
* EN 301 489-17 V3.3.1
* EN 303 687 V1.1.1
* EN 55032 :2015/A1:2020
* EN 55035: 2017/A11:2020
* IEC 62368-1:2018

#### Wi-Fi

<table><thead><tr><th width="231">Frequency Range</th><th>Power</th></tr></thead><tbody><tr><td>2400MHz ~ 2483.5MHz</td><td>20 dBm</td></tr><tr><td>5150MHz ~ 5250MHz</td><td>23 dBm</td></tr><tr><td>5250MHz ~ 5350MHz</td><td>20 dBm</td></tr><tr><td>5470MHz ~ 5725MHz</td><td>26 dBm</td></tr><tr><td>5945MHz ~ 6425MHz</td><td>23 dBm</td></tr></tbody></table>

#### BT

<table><thead><tr><th width="231">Frequency Range</th><th>Power</th></tr></thead><tbody><tr><td>2400MHz ~ 2483.5MHz</td><td>8 dBm</td></tr></tbody></table>

**SW version: 8.3.1.3**&#x20;

The minimum distance between the user and/or any bystander and the radiating structure of the transmitter is **20** cm.

5150 \~ 5350 MHz is limited to indoor used in below countries.

<div align="left"><figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F29NVy90X95rRw2bBIU3x%2Fimage.png?alt=media&amp;token=f78a54e5-8e1f-4345-8801-6e6c81f59413" alt="" width="122"><figcaption></figcaption></figure></div>

**Option 1**

<div align="left"><figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FQTS24JvVCfb2pWgEJ7ib%2Fimage.png?alt=media&amp;token=a9ec4248-9e24-4349-ab48-70018beb9555" alt="" width="133"><figcaption></figcaption></figure></div>

**Option 2**

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FBIsNgPJ8rRpRGhQVpoLz%2Fimage.png?alt=media&amp;token=39695e11-304b-42e0-874e-e6cf1e7a5979" alt=""><figcaption></figcaption></figure>

### <mark style="color:$primary;">UKCA</mark>

The device is in conformity with the relevant legislation of United Kingdom: 2017 (S.I. 2017/1206)/ Regulations 2016 (S.I. 2016/1091)/ Regulations 2016 (S.I. 2016/1101).

#### Standards:

* EN 300 328 V2.2.2,
* EN 301 893 V2.2.1
* BS EN IEC 62311:2020
* BS EN 50385: 2017
* BS EN 50665: 2017
* EN 301 489-1 V2.2.3,
* EN 301 489-17 V3.3.1
* EN 303 687 V1.1.1
* BS EN 55032: 2015+A1: 2020,
* BSEN 55035: 2017+A11: 2020,
* BS EN IEC 62368-1:2020+A11:2020

### RCM

The device complies with the requirements of the ACMA Radio Communications and EMC regulatory arrangements.

\
**Standards:**

* AS/NZS 4268:2017 + A1:2021
* AS/NZS CISPR 32:2015 + A1:2020
* AS/NZS CISPR 35:2017 + A1:2020
* AS/NZS 62368.1:2022
* ARPANSA RPS S-1 (2021)

#### <mark style="color:blue;">AU (RCM)</mark>

This device complies with the applicable requirements of the Australian Communications and Media Authority (ACMA) and bears the Regulatory Compliance Mark (RCM). Operation is subject to the conditions set out by local regulations.

## <mark style="color:blue;">Declaration of Conformity</mark>

Hereby, EnGenius Networks declares that this product is in compliance with:

* Directive 2014/53/EU
* Australian ACMA RCM requirements
* RoHS 2015/863
* WEEE 2022
* REACH Regulation

## <mark style="color:blue;">Disclaimer/ Note</mark>

Maximum data rates are based on IEEE standards. Actual throughput and wireless range may vary depending on environmental conditions, network configuration, interference, and connected client devices. Features and specifications are subject to change without notice.\
Trademarks and registered trademarks are the property of their respective owners.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FrWZ3RG5ta0VS0wiEPGDQ%2FEnGenius-Logo-black.png?alt=media&amp;token=308d7549-a41a-42e3-8aaf-b3a8d9bd6c65" alt="" width="184"><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://doc.engenius.ai/home-engenius-qsg-library/engenius-genvo-qsg/genvo-mesh-router/ehr330/appendix.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.