EnGenius Private Cloud FAQ

1. What is EPC?

EnGenius Private Cloud (EPC) is a management platform for EnGenius network solutions. EPC can be installed on an on-premises server or virtual machine, ensuring the security of sensitive data, such as customer profiles and client credentials. With its multi-tenant architecture and flexible features, EPC enables MSPs and ISPs to efficiently manage large-scale networks and expand their services across the internet easily.

EPC is a docker container basis application which can be run in most of standard Linux distributions. Following is the suggested OS environment for EPC:

• Ubuntu: 20.04.3 LTS(Server)

• Debian: 10.6

Note: sudo is required before EPC installation.

2. Is EPC free?

EPC is free for local network management with basic functions. However, additional licenses are required to enable advanced features or to manage networks across the internet.

3. What’s the hardware requirements of EPC?

Depends on how many devices user would like to manage. Following are some examples for reference:

Device Quantity	100	3,000
Requirements	1 core CPU (Intel i3, AMD R3 or above)  2GB ram  20GB HDD	8 core CPU (Intel i3, AMD R3 or above)  32GB ram  30GB HDD

EPC can manage up to 3,000 devices, but it currently does not support ARM-based CPUs.

4. Can EPC install in VM on AWS, Azure, or GCP?

Yes.

However, some mail servers may block SMTP messages from public cloud services. Additional rules or settings might be required on the mail server to ensure system emails for EPC are delivered. Alternatively, choosing the mail service provided by your cloud provider could help resolve the issue.

5. How EPC manage devices across internet?

FitRegister is a Cloud based service help to bridge devices deployed anywhere in internet with EPC. To enable FitRegister service, EPC Connect License is required.

6. How can I enable advanced features on EPC?

Advanced features, such as device Pro features, EPC HA/backup requires extra license to enable. And EPC leverages EnGenius Cloud to manage all advanced licenses.

To register EPC on EnGenius Cloud and get licenses assigned, EPC Connect License is required.

7. What will happen when license expired?

Device Pro Features

Once the license expires, all devices will continue to operate with the functions and configurations that were applied prior to expiration. However, any new configuration changes made after the license expiration will not take effect, and the EPC will stop collecting data and statistics from devices without an active license.

To restore the management of those devices, user can either add new license to device or change Org feature plan to basic, which disables the advanced features.

For advanced features for EPC platform, function will stop working when license expired.

8. What EnGenius Device can EPC manage?

• EnGenius Cloud Devices

  • Access Points: ECW, ECW-Lite series

  • Ethernet Switches: ECS, ECS-Lite series

• Fit Devices

  • Access Points/Ethernet Switches: EWS-Fit series

9. Why EPC requires extra “Pairing” process for devices before managing it?

Different from EnGenius Cloud, EPC allows user to create multiple management platforms (Or even legacy EnGenius management platforms) within a network, Pairing function help to make sure which is the correct controller for the device management.