# ECW115

## <mark style="color:blue;">Introduction</mark> <a href="#introduction" id="introduction"></a>

This Quick Start Guide is designed to guide you through the installation of the **Cloud5 2x2 Wallplate** Access Point, model **ECW115**, including hardware mounting and configuration.

{% hint style="info" %}

## Cloud5 2x2 Wallplate <a href="#cloud5-2x2-wallplate" id="cloud5-2x2-wallplate"></a>

#### Cloud Managed 11ac Wave 2 Indoor Access Point <a href="#cloud-managed-11ac-wave-2-indoor-access-point" id="cloud-managed-11ac-wave-2-indoor-access-point"></a>

**Model: ECW115**

* Cloud Managed 11ac Wave 2 Indoor Access PointWi-Fi 5 technology for high-performance Wi-Fi in high-density, multi-device environments.
* Two spatial streams support up to 867 Mbps (5GHz) & 400 Mbps in 2.4GHz.
* LAN1 & LAN2 support 802.3af/at PoE input for flexible installation over 100 meters.
  {% endhint %}

<details>

<summary><mark style="color:blue;">Content Quick Links</mark></summary>

* [**Hardware Overview**](#hardware-overview)
* [**Hardware Mounting**](#hardware-mounting)
* [**Configure with EnGenius Cloud**](#configure-with-engenius-cloud)

</details>

## <mark style="color:blue;">Package Contents</mark> <a href="#package-contents" id="package-contents"></a>

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FGFfFtMVTI3hsfjk86Iqn%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC.png%3Falt%3Dmedia%26token%3D9e6321a3-821a-4161-8d5d-853b0c2c8358&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=8a046ce3&#x26;sv=2" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">System Requirements</mark> <a href="#system-requirements" id="system-requirements"></a>

The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that you've downloaded the right app and used the supported browser.

### **Mobile App:** <a href="#mobile-app" id="mobile-app"></a>

**EnGenius Cloud To-Go** (iOS/ Android supported)

⬇️ [Download the Cloud To-Go mobile app here](https://qr.engenius.ai/app/cloud2go)

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FQrZg0fpDn5XAyKUGBo3j%252Fimage.png%3Falt%3Dmedia%26token%3Ddcb532d5-c4a2-4d35-b665-01d684f96151&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=9e2c9ed8&#x26;sv=2" alt=""><figcaption></figcaption></figure>

### **Web Browser:** <a href="#web-browser" id="web-browser"></a>

* Google Chrome (57.0.2987.110 and later)
* Microsoft Edge (80.0.361.103 and later)
* Mozilla Firefox (52.0 and later)

## <mark style="color:blue;">Network Requirements</mark> <a href="#network-requirements" id="network-requirements"></a>

Before you get started, please make sure your network environment is DHCP-enabled. EnGenius Cloud Access Points (ECW series) are default assigned an IP address dynamically by the DHCP server.

{% hint style="info" %}
If you encounter issues with IP address assignment, you may want to change your IP assignment from "**DHCP mode**" to "**Static IP**". Please check the "[User Manual: Login to Local Access Page](https://docs.engenius.ai/engenius-cloud/getting-started/device-setup/troubleshooting-ecw-ap/login-to-local-access-page)" for more details.
{% endhint %}

## <mark style="color:blue;">Hardware Overview</mark> <a href="#hardware-overview" id="hardware-overview"></a>

#### <mark style="color:blue;">Ports</mark> <a href="#ports" id="ports"></a>

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FGrFZb3qmEspcGqkpnWH8%252Fimage.png%3Falt%3Dmedia%26token%3D791e71a6-8219-4b4b-8a23-dd1b690f8d3a&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=8143fdfa&#x26;sv=2" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### **Reset Button:**&#x20;

* <mark style="color:blue;">**Reset to default**</mark><mark style="color:blue;">:</mark> Press and hold the reset button for over **10** seconds, and the **LED** will start *<mark style="background-color:orange;">Fast Flashing</mark>* (0.2 sec). Then, the device will be reset to factory default settings.
  {% endhint %}

#### <mark style="color:blue;">LEDs</mark> <a href="#leds" id="leds"></a>

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FfCqz86PPCBh0hbKx4eVk%252Fimage.png%3Falt%3Dmedia%26token%3D10df2232-f5d7-466b-b0a1-0a15f03f11d3&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6e5814df&#x26;sv=2" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
ECW115 only has one LED indicator with two colors (<mark style="color:orange;">**Orange**</mark> / <mark style="color:blue;">**Blue**</mark>)
{% endhint %}

### <mark style="color:blue;">Hardware Mounting</mark> <a href="#hardware-mounting" id="hardware-mounting"></a>

The access point is designed for wall-mounting and can be deployed in three ways:

* <mark style="color:blue;">**Attaching to a junction box**</mark>
* <mark style="color:blue;">**Attaching to a Wall with anchors**</mark>
* <mark style="color:blue;">**Attaching to a wall without anchors**</mark>

Please perform the steps for the appropriate installation:

#### Attaching to a Junction Box <a href="#attaching-to-a-junction-box-1" id="attaching-to-a-junction-box-1"></a>

1. Remove the cover plate of your junction box.
2. Align the **Short Junction Plate** to the junction box and use the original junction box cover screws to fasten the **Short Junction Plate** to the box.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FXQKf8PMVdly1eFEhbPLP%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25202.png%3Falt%3Dmedia%26token%3D577ef528-9b71-4d92-84c4-16a3f03f0c23&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6c5dfe92&#x26;sv=2" alt=""><figcaption></figcaption></figure>

3\. Attach the **Access Point** to the **Short Junction Plate**.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FdqYAsGcnQ4wgsFna19UT%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25203.png%3Falt%3Dmedia%26token%3Df56ff46c-e5a4-4704-a46d-4bd3cbb15c47&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=435e234d&#x26;sv=2" alt=""><figcaption></figcaption></figure>

#### Attaching to A Wall with Anchors <a href="#attaching-to-a-wall-with-anchors" id="attaching-to-a-wall-with-anchors"></a>

1. Mark the locations of the two mounting holes on the wall surface.
2. Drill two holes with 6.5mm diameter and 35mm depth on the marks.
3. Insert the **Anchors** into the drilling holes until they are flush with the wall.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FJKxs5OBh75nRbiiAm6wL%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25204.png%3Falt%3Dmedia%26token%3D5c97e12f-c2b2-4b02-9ac1-d623713a609d&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=1e14abfb&#x26;sv=2" alt=""><figcaption></figcaption></figure>

4\. Align the **Tall Junction Plate** over the drilling holes and then tighten the screws into the **Anchors**.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FvnxRgvQH4oTH6BN3wRBw%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25205.png%3Falt%3Dmedia%26token%3D6426bcf3-ed21-48df-9676-a8395839218e&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=cbf39f78&#x26;sv=2" alt=""><figcaption></figcaption></figure>

5\. Fasten the **Access Points** to the **Tall Junction Plate**.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FkQyHbdDpVPUepFCTECPv%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25206.png%3Falt%3Dmedia%26token%3D187a34cf-58fc-44ab-ae18-532d9f786174&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=e8895df2&#x26;sv=2" alt=""><figcaption></figcaption></figure>

#### Attaching to A Wall without Anchors <a href="#attaching-to-a-wall-without-anchors" id="attaching-to-a-wall-without-anchors"></a>

1. Mark the locations of the two mounting holes on the wall surface.
2. Align the **Tall Junction Plate** over the drilling holes and then tighten the screws into the holes.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FUZYo4qRLEtQtGJXPaz2L%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25207.png%3Falt%3Dmedia%26token%3D02fc6c23-6462-4d87-ad8b-2b37c769f50f&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=bd2594f7&#x26;sv=2" alt=""><figcaption></figcaption></figure>

3\. Fasten the **Access Points** to the **Tall Junction Plate**.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FrQHYv9lkQwmTo44NPhJW%252F%25E5%25B7%25A5%25E4%25BD%259C%25E5%258D%2580%25E5%259F%259F%25201%2520%25E8%25A4%2587%25E6%259C%25AC%25206.png%3Falt%3Dmedia%26token%3Dc7d3ba2e-4eca-4935-8449-312c233abcca&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=672e37fd&#x26;sv=2" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">Configure with EnGenius Cloud</mark> <a href="#configure-with-engenius-cloud" id="configure-with-engenius-cloud"></a>

### <mark style="color:blue;">Step1: Register Device and Assign to Network</mark> <a href="#step1-register-device-and-assign-to-network" id="step1-register-device-and-assign-to-network"></a>

You can register the device either by **Cloud To-Go** **mobile app** or the **EnGenius Cloud platform**.

#### <mark style="color:blue;">Cloud To-Go Mobile App</mark>

1. Open and log in to the **EnGenius Cloud To-Go** mobile app.
2. Scan the QR code on the back of the device via the app.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252F3bVXyEtvtiClxBGu2OFm%252Fimage.png%3Falt%3Dmedia%26token%3D277e838e-8bbe-482f-9e4f-d992f3d966c2&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=358c1e20&#x26;sv=2" alt=""><figcaption><p>Scan QR-code for device registration</p></figcaption></figure>

3\. If the camera successfully scans a QR code, the app will display the device Information. You could tap "**Register**" to complete the Registration.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FaxgcczYEvBzH6qqMTkXC%252Fimage.png%3Falt%3Dmedia%26token%3D5fc6e467-0af1-4787-be90-d0d7ede404b5&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=2d415afd&#x26;sv=2" alt=""><figcaption><p>Device registration</p></figcaption></figure>

4\. Registered devices will be shown on the ***Inventory\&License*** page. Slide left the device and click "**Add to Network**" add the device to your personalized Network.

{% hint style="info" %} <mark style="color:blue;">**Network**</mark><mark style="color:blue;">:</mark> Management domain shared same configurations within EnGenius Cloud<mark style="color:blue;">**.**</mark>
{% endhint %}

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FCM91Hqy9x6rScIyjGLx6%252Fimage.png%3Falt%3Dmedia%26token%3Ddd500864-838a-436c-9ffd-d25d3345c520&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=cb500088&#x26;sv=2" alt=""><figcaption><p>Assign device to a managed Network</p></figcaption></figure>

#### <mark style="color:blue;">EnGenius Cloud Platform</mark>

1. Log in to the **EnGenius Cloud Platform**: <https://cloud.engenius.ai/>.
2. Go to the ***home > Inventory\&License*** page and click "**Register Device**".
3. Enter the **Serial Number** of the device(s) for device registration. Please refer to "[User Manual-Registering Devices to Organization](https://docs.engenius.ai/engenius-cloud/getting-started/device-onboarding)".

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FTS0puXy8vEeA1kFJQn2e%252Fimage.png%3Falt%3Dmedia%26token%3Ddd49b9f7-b1fa-4ebe-add4-3a1cc36fe9e3&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=8bc6cc20&#x26;sv=2" alt=""><figcaption><p>Register device(s) with device's Serial Number</p></figcaption></figure>

4\. Select the registered device and click "**Assign to Network**" to add the device to your personalized Network.

{% hint style="info" %} <mark style="color:blue;">**Network**</mark><mark style="color:blue;">:</mark> Management domain shared same configurations within EnGenius Cloud<mark style="color:blue;">**.**</mark>
{% endhint %}

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FHVSlzJ5DxKdBPzf50V9r%252Fimage.png%3Falt%3Dmedia%26token%3D74409367-f671-439a-998f-a42d6831a4b0&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=6ca3274e&#x26;sv=2" alt=""><figcaption><p>Assign selected device(s) to a managed Network</p></figcaption></figure>

### <mark style="color:blue;">Step2: Power On Device</mark> <a href="#step2-power-on-device" id="step2-power-on-device"></a>

The EnGenius Cloud AP devices can be powered by any of the following:

* EnGenius Cloud PoE Switch or 802.3af/ 802.3at PoE+ compliant Switch
* EnGenius PoE adaptor
* Power Adapter (DC 12V power input)

{% hint style="danger" %}
Do not use both power sources at the same time.
{% endhint %}

#### <mark style="color:blue;">Connecting to a PoE Switch</mark>

Connect the Ethernet cable from the EnGenius Cloud AP directly to the PoE port of the PoE switch.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252F3upAChgjBIXkg542OYPX%252Fimage.png%3Falt%3Dmedia%26token%3Da0726dcc-a11d-4656-8e86-a944c6c8a2da&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=f162dfbe&#x26;sv=2" alt=""><figcaption><p>AP is powered by a PoE Switch</p></figcaption></figure>

{% hint style="warning" %}
**LAN 1/ LAN 2 (PoE In)**

You can only choose one port (LAN1 or LAN2) to power up the ECW115 access point.

**LAN 3 (PSE Out)**

You can use the  LAN3 port as PSE Out to provide 50V DC, 0.19A, and 9.8W(MAX) to a powered device. &#x20;
{% endhint %}

#### <mark style="color:blue;">Powered with a PoE Adapter</mark>

(A) Connect one end of the Ethernet cable into the LAN (PoE) port of EnGenius AP and the other end to the PoE port on the PoE Adapter.

(B) Connect the power cord with the PoE Adapter and plug the other end into an electrical outlet. (C) Connect the second Ethernet cable into the LAN port of the PoE Adapter and the other end to the Ethernet port on the computer.

{% hint style="info" %}
Please ensure to use cat5/cat5e UTP/STP RJ45 Ethernet cables.
{% endhint %}

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FFjLXapzgq2P633x1WSFs%252Fimage.png%3Falt%3Dmedia%26token%3D18a085b0-cd5f-414f-99bc-20ddc97cd6fc&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=1743c53b&#x26;sv=2" alt=""><figcaption></figcaption></figure>

#### <mark style="color:blue;">Powered with a Power Adapter</mark>

Connect the Power Cord to the adapter, and then plug the Power Cord into the power outlet.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252F4LjH5sPi1tECxAkEUNDy%252Fimage.png%3Falt%3Dmedia%26token%3Da5a86a1c-ef81-4198-89df-07f529978858&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=81526842&#x26;sv=2" alt=""><figcaption><p>AP is powered with a power adapter</p></figcaption></figure>

### <mark style="color:blue;">**Step3: Connect to the EnGenius Cloud**</mark> <a href="#step3-connect-to-the-engenius-cloud" id="step3-connect-to-the-engenius-cloud"></a>

Once the device is powered on and ready to connect to the Internet, the **LED indicator** will stay *<mark style="background-color:blue;">Solid On</mark>*, which means the device is now connected to the EnGenius Cloud Platform. It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.&#x20;

{% hint style="warning" %}
When the Access Point is connected to the EnGenius Cloud Platform for the first time, it will automatically check the latest firmware version available. If the **firmware upgrade** is required, it might take **8\~10 minutes** to complete the process. The **LED** indicator will be *<mark style="background-color:orange;">Flashing</mark> (0.5 sec)* till the process is finished.
{% endhint %}

### <mark style="color:blue;">**Step4: Manage with the EnGenius Cloud**</mark> <a href="#step4-manage-with-the-engenius-cloud" id="step4-manage-with-the-engenius-cloud"></a>

Log in to the [<mark style="color:blue;">**EnGenius Cloud**</mark>](https://cloud.engenius.ai/) <mark style="color:blue;">**platform**</mark> to configure detailed settings. For more information, please refer to [User Manual](https://docs.engenius.ai/engenius-cloud/).

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FXTsMY6u4IGESdpJavDoQ%252Fimage.png%3Falt%3Dmedia%26token%3D61e6b64f-720e-46f0-85e4-b4c892a7c54b&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=147c9c67&#x26;sv=2" alt=""><figcaption><p>EnGenius Cloud Dashboard</p></figcaption></figure>

## <mark style="color:blue;">Troubleshooting</mark> <a href="#troubleshooting" id="troubleshooting"></a>

If your AP cannot be managed by the EnGenius Cloud Platform, there might be a problem with connecting to EnGenius Cloud.

To troubleshoot the connection issue, you may log in to the **Device Local Access** page:

1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: "**EnMGMTxxxx**" (xxxx is the last four digits of MAC - MAC would be found on the back of the device) and connect to it.
2. Under your web browser, enter the URL: [**http://EnGenius.local**](http://engenius.local/) or **<http://192.168.1.1>** to access the device's user interface.
3. You can review the device status after logging into the AP with the default admin account/password <mark style="background-color:green;">(admin/admin)</mark>.
4. Check the information on **Network Connectivity** and take action if necessary.

<figure><img src="https://docs.engenius.ai/qsg_cloud5-2x2-wallplate_ecw115/~gitbook/image?url=https%3A%2F%2F3230273059-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FT8x6nE8lHBULiEFPgdMS%252Fuploads%252FsiJ0xzqLADRlIT7CRpEm%252Fecw1_0.png%3Falt%3Dmedia%26token%3Dbbe1cf84-e2d2-4e06-a1a9-db62927beb92&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=9969e56a&#x26;sv=2" alt=""><figcaption><p>ECW AP's Local Access Page</p></figcaption></figure>

###

{% hint style="info" %} <mark style="color:blue;">**Change IP Assignment Settings**</mark>

By default, the EnGenius Cloud Access Point (ECW series) is assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, gateway, proxy, and management VLAN. If the issue still exists, you may change your IP assignment from "***DHCP mode***" to "***Static IP***" via the following procedure.

1. Go to the **Local Setting** section.
2. &#x20;Change IPv4 settings to "***Use Static IP***".
3. Configure the ***IP address, gateway, subnet mask, and proxy*** settings.
4. Reconnect this device to the LAN network and try again.

![](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FiA63TgWyUUqQJDcf5ovP%2Fecw2_0.png?alt=media\&token=9804df7c-a96f-4180-bcc5-06ff40647a35)
{% endhint %}

For more details, please refer to the "[<mark style="color:blue;">User Manual-Troubleshooting ECW AP</mark>](https://docs.engenius.ai/engenius-cloud/getting-started/device-setup/troubleshooting-ecw-ap)".