# ECW536

## <mark style="color:blue;">Introduction</mark>

This Quick Start Guide is designed to guide you through the installation of the **Cloud7 4x4x4** Access Point, model **ECW536**, including hardware mounting and configuration.

{% hint style="info" %}

## <mark style="color:blue;">Cloud7 4x4x4</mark>

### Cloud Managed Wi-Fi 7 4×4x4 Indoor Access Point

#### **Model:** ECW536

* Wi-Fi 7 technology for high-performance Wi-Fi in high-density, multi-device environments.
* Four spatial streams support up to 11,600 Mbps on 6 GHz, 5,800 Mbps (5 GHz) & up to 1,400 Mbps (2.4 GHz).
* 10 GbE realizes greater throughput and supports 802.3bt 60W PoE input for flexible installation over 100 meters (328 feet).
  {% endhint %}

<details>

<summary><mark style="color:blue;">Content Quick Links</mark></summary>

* [**Hardware Overview**](#hardware-overview)
* [**Hardware Mounting**](#hardware-mounting)
* [**Configure with EnGenius Cloud**](#configure-with-engenius-cloud)

</details>

## <mark style="color:blue;">Package Contents</mark>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FgKEeJPAToqp1CgYryU87%2FPackage%20Content%201%20-%20ECW536.png?alt=media&#x26;token=d8a4e87e-b6c5-4831-a998-ebaa6ea40aa8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FA4QiVSahWWLmQFxSUyrS%2FPackage%20Content%202%20-%20ECW536.png?alt=media&#x26;token=aedf7baf-0f0b-42e7-b47d-b977f59222d6" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">System Requirements</mark>

The EnGenius Cloud is primarily accessible with a web browser or mobile app. Before signing up for the EnGenius Cloud Service or logging on to the EnGenius Cloud Platform to manage your network, ensure that downloaded the right app and use the supported browser.&#x20;

### **Mobile App:**&#x20;

**EnGenius Cloud To-Go** (iOS/ Android supported)

:arrow\_down: [Download the Cloud To-Go mobile app here](https://qr.engenius.ai/app/cloud2go)

![](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FTmiJ7ASmdHSW5OrT102K%2Fimage.png?alt=media\&token=5ec8b099-d1f1-426e-bfb8-efa28b04bf26)

### **Web Browser:**&#x20;

* Google Chrome (57.0.2987.110 and later)
* Microsoft Edge (80.0.361.103 and later)
* Mozilla Firefox (52.0 and later)

## <mark style="color:blue;">**Network Requirements**</mark>

Before you get started, please make sure your network environment is DHCP-enabled. EnGenius Cloud Access Points (ECW series) are default assigned an IP address dynamically by the DHCP server.

{% hint style="info" %}
If you encounter issues with IP address assignment, you may want to change your IP assignment from "**DHCP mode**" to "**Static IP**". Please check the "[User Manual: Login to Local Access Page](https://docs.engenius.ai/engenius-cloud/getting-started/device-setup/troubleshooting-ecw-ap/login-to-local-access-page)" for more details.
{% endhint %}

## <mark style="color:blue;">Hardware Overview</mark>

### <mark style="color:blue;">Ports</mark>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FxYrBi1BF8rkrEssOy5t7%2FProduct%20Highlight%20-%20ECW536%20-%20Updated.png?alt=media&#x26;token=2828c984-d55f-44c4-8b52-09cc7caa52ab" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}

#### **Reset Button:**&#x20;

* <mark style="color:blue;">**Reset to default**</mark><mark style="color:blue;">:</mark> Press and hold the reset button for over **10** seconds, and the **LED(PWR)** will start *<mark style="background-color:orange;">Fast Flashing</mark>* (0.2 sec). Then, the device will be reset to factory default settings.
  {% endhint %}

### <mark style="color:blue;">LEDs</mark>

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FwIDZx4w86NsIGbLDleOZ%2FLED_ECW526_ECW536_Large.png?alt=media&#x26;token=e3ba64e3-3e95-4dd9-ba63-693117b4df73" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">Hardware Mounting</mark>

The access point can be mounted on the **Ceiling** and **Wall.** Please perform the steps for the appropriate installation:

### Ceiling Mount

1. Use the outermost screw hole of the **Bracket** to mark the distance where the T-bar should be fixed on the **T-rail**.<br>

   <figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FKS8Kos0YGzhmwzxG5pQ2%2FECW536%20-%203.png?alt=media&#x26;token=38c5b228-497e-4f7d-9114-19e463c60e80" alt=""><figcaption></figcaption></figure>
2. Loosen the fixed screws on the T-bar with an L-wrench. Align the center screw hole of the T-bar with the position just marked on the **T-rail**, then tighten the fixed screws on the T-bar using the L-wrench.\
   \ <br>

   <figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FnvuuMYfQVhAdpwtCIklf%2FECW536%20-%204.png?alt=media&#x26;token=27bff00a-c534-41af-b29d-d43089764960" alt=""><figcaption></figcaption></figure>
3. Use the **Short Screws** from the accessory to fix the **Bracket** onto the T-bar.\
   \ <br>

   <figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FkyaXFhB8XRp5oAQTvSUE%2FECW536%20-%205.png?alt=media&#x26;token=b07e0461-f380-4edf-aa32-56d08cf50b5a" alt=""><figcaption></figcaption></figure>
4. Mount the **Access Point** on the **Mounting Bracket** by rotating the unit clockwise about 45 degrees to secure it in place.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FX3zKOwKh7YYhiqRuwx4l%2FECW536%20-%206.png?alt=media&#x26;token=503c4102-4cc7-4271-bed3-454b9a786581" alt=""><figcaption></figcaption></figure>

### Dual Mount

1. Determine where the **Access Point** will be placed and attach the **Mounting Bracket** to the **Wall/ Ceiling** using the provided **Mounting Kit**.

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2Fjezi1lywqc11LFFNHp5x%2FECW536%20-%201.png?alt=media&#x26;token=3f33a841-d7ef-4914-b1ed-598566ce0128" alt=""><figcaption></figcaption></figure>

2\. Mount the **Access Point** on the **Mounting Bracket** by rotating the unit clockwise about 45 degrees to secure it in place.&#x20;

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2Fs2VP32nYEAY9kiiv0yEd%2FECW536%20-%202.png?alt=media&#x26;token=4abc77bb-975b-40eb-8417-f97e8554dd41" alt=""><figcaption></figcaption></figure>

## <mark style="color:blue;">**Configure with EnGenius Cloud**</mark>

### <mark style="color:blue;">**Step1: Register Device and Assign to Network**</mark>

You can register the device either by the **Cloud To-Go** **mobile app** or the **EnGenius Cloud platform**.

#### <mark style="color:blue;">**Cloud To-Go Mobile App**</mark>

1. Open and log in to the **EnGenius Cloud To-Go** mobile app.&#x20;
2. Scan the QR code on the back of the device via the app.

![Scan QR-code for device registration](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F0ivajzwv5YckzbhQohNR%2Fimage.png?alt=media\&token=351fe449-c1c6-42d7-b37f-d8a939068c0d)

3\. If the camera successfully scans a QR code, the app will display the device Information. You can tap "**Register**" to complete the Registration.

![Device registration ](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FmdE6TvIXidHRzpbuwwww%2Fimage.png?alt=media\&token=3891affc-1f23-48e5-afc8-7c1d2932e228)

4\. Registered devices will be shown on the  ***Inventory\&License*** page. Slide left the device and click "**Add to Network**". Add the device to your personalized Network.&#x20;

{% hint style="info" %} <mark style="color:blue;">**Network**</mark><mark style="color:blue;">:</mark> Management domain shared same configurations within EnGenius Cloud<mark style="color:blue;">**.**</mark>
{% endhint %}

![Assign device to a managed Network](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FFZVqGS4vIuXkPUgnrgOr%2Fimage.png?alt=media\&token=4aa49d4c-18aa-483f-9ddc-d6377eecf956)

#### <mark style="color:blue;">**EnGenius Cloud Platform**</mark>

1. Log in to the **EnGenius Cloud Platform**: <https://cloud.engenius.ai/>.&#x20;
2. Go to the ***home > Inventory\&License*** page and click "**Register Device**".
3. Enter the **Serial Number** of the device(s) for device registration. Please refer to "[User Manual-Registering Devices to Organization](https://docs.engenius.ai/engenius-cloud/getting-started/device-onboarding)".

![Register device(s) with device's Serial Number](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FPrsCzQXvOeoNHsJZbw0A%2Fimage.png?alt=media\&token=e4b2e835-28af-404c-b182-70827c35a800)

4\. Select the registered device and click "**Assign to Network**" to add the device to your personalized Network.&#x20;

{% hint style="info" %} <mark style="color:blue;">**Network**</mark><mark style="color:blue;">:</mark> Management domain shared same configurations within EnGenius Cloud<mark style="color:blue;">**.**</mark>
{% endhint %}

![Assign selected device(s) to a managed Network](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FDmyetN5pFf2gRmILqtxr%2Fimage.png?alt=media\&token=88dea658-7f9d-41e1-bd26-d9aa4768b3a1)

### <mark style="color:blue;">**Step2: Power On Device**</mark>&#x20;

The EnGenius Cloud AP devices can be powered by any of the following:

* EnGenius Cloud PoE Switch or 802.3at/ 802.3bt PoE+ compliant Switch
* EnGenius PoE adaptor (EPA5060XBT)
* Power Adapter (DC 12V/3A power input)

{% hint style="danger" %}
Do not use both power sources at the same time.
{% endhint %}

#### <mark style="color:blue;">Connecting to a PoE Switch</mark>

Connect the Ethernet cable from the EnGenius Cloud AP directly to the PoE port of the PoE switch.&#x20;

![AP is powered by a PoE Switch](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FM44UrZXNjz1RzunMRirj%2Fimage.png?alt=media\&token=8ec6e8ba-b45c-4140-a100-d09d33c3b30b)

#### <mark style="color:blue;">Powered with a PoE Adapter</mark>

(A) Connect one end of the Ethernet cable into the LAN (PoE) port of EnGenius Cloud AP and the other end to the PoE port on the PoE Adapter.&#x20;

(B) Connect the power cord with the PoE Adapter and plug the other end into an electrical outlet.&#x20;

(C) Connect the second Ethernet cable into the LAN port of the PoE Adapter and the other end to the Ethernet port on the computer.

{% hint style="info" %}
Please ensure to use cat5/cat5e UTP/STP RJ45 Ethernet cables.
{% endhint %}

<figure><img src="https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FrC71yDHLM3Qr2LeYkIIr%2Fimage.png?alt=media&#x26;token=6d626b31-fa8d-43f9-b10d-291a025497f5" alt=""><figcaption></figcaption></figure>

#### <mark style="color:blue;">Powered with a Power Adapter</mark>

Connect the Power Cord to the adapter and then plug the Power Cord into the power outlet.

![AP is powered with a power adapter](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FjtoR0L7x28ETYOrA3fZh%2Fimage.png?alt=media\&token=1ea877fa-956b-4b05-b0ca-c76d6b211bf8)

### <mark style="color:blue;">Step3: Connect to the EnGenius Cloud</mark>

Once the device is powered on and ready to connect to the Internet, the **LED indicator** will stay *<mark style="background-color:blue;">Solid On</mark>*, which means the device is now connected to the EnGenius Cloud Platform. It will automatically download the default configuration settings from EnGenius Cloud for automated provisioning.&#x20;

{% hint style="warning" %}
When the Access Point is connected to the EnGenius Cloud Platform for the first time, it will automatically check the latest firmware version available. If the **firmware upgrade** is required, it might take **8-10 minutes** to complete. The **LED** indicator will be *<mark style="background-color:orange;">Flashing</mark> (0.5 sec)* untill the process is finished.
{% endhint %}

### <mark style="color:blue;">**Step4: Manage with the EnGenius Cloud**</mark>

Log in to the [<mark style="color:blue;">**EnGenius Cloud**</mark>](https://cloud.engenius.ai/) <mark style="color:blue;">**platform**</mark> to configure detailed settings. For more information, please refer to [User Manual](https://docs.engenius.ai/engenius-cloud/).

![EnGenius Cloud Dashboard](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2F8mbrEHz4Arn2uGA56Otm%2Fimage.png?alt=media\&token=c2f4d517-d91d-46b3-967e-2aa61e3ca3c7)

## <mark style="color:blue;">Troubleshooting</mark>

If the EnGenius Cloud Platform cannot manage your AP, there might be a problem with connecting to EnGenius Cloud.

To troubleshoot the connection issue, you may log in to the **Device Local Access** page:

1. Use your client device (e.g., a laptop, mobile device, or tablet) to find the SSID: "**EnMGMTxxxx**" (xxxx is the last four digits of MAC - MAC would be found on the back of the device) and connect to it.
2. Under your web browser, enter the URL [**http://EnGenius.local**](http://engenius.local/) or <mark style="color:blue;">**<http://192.168.1.1>**</mark> to access the device's user interface.&#x20;
3. You can review the device status after logging into the AP with the default admin account/password <mark style="background-color:green;">(admin/admin).</mark>
4. Check the information on **Network Connectivity** and take action if necessary.&#x20;

![ECW AP's Local Access Page](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FS9GxgSZH2SiTgnvuZOC1%2Fecw1_0.png?alt=media\&token=b440beca-304b-4bef-a77e-3a91b8cafef3)

{% hint style="info" %} <mark style="color:blue;">**Change IP Assignment Settings**</mark>

By default, the EnGenius Cloud Access Point (ECW series) is assigned an IP address dynamically by the DHCP server. If you encounter issues with IP address assignment, please double-check the IP setting, including IP address, subnet mask, gateway, proxy, and management VLAN. If the issue still exists, you may change your IP assignment from "***DHCP mode***" to "***Static IP***" via the following procedure.

1. Go to the **Local Setting** section.
2. &#x20;Change IPv4 settings to "***Use Static IP***".
3. Configure the ***IP address, gateway, subnet mask, and proxy*** settings.
4. Reconnect this device to the LAN network and try again.

![](https://2824051977-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFoczbxDur7GFtvaYVcCL%2Fuploads%2FuuE1KIsiRAUm5wHPou2n%2Fecw2_0.png?alt=media\&token=cc2721b3-b1ac-4d75-a51d-a26ea8d3b41a)
{% endhint %}

For more details, please refer to the "[User Manual-Troubleshooting ECW AP](https://docs.engenius.ai/engenius-cloud/getting-started/device-setup/troubleshooting-ecw-ap)".

##