# Webhook Sample Alert Payloads

This page provides sample JSON webhook payloads for gateway-related Event IDs. Each example shows the common webhook parameters and the alert-specific `alertData` object.

### Usage

Use the `alertId` field to identify the Event ID, and use the `alertData` object to read alert-specific information for each event.

### Gateway DHCP Events

#### gw\_dhcpsrv\_pool\_exhausted

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_dhcpsrv_pool_exhausted",
  "alertType": "DHCP Pool Exhausted",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "lan_desc": "[LAN]"
  }
}
```

### Gateway VPN Events

#### gw\_vpn\_site\_online

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_vpn_site_online",
  "alertType": "VPN Site Connected",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "remote_network_name": "[NAME]"
  }
}
```

#### gw\_vpn\_site\_offline

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_vpn_site_offline",
  "alertType": "VPN Site Disconnected",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "remote_network_name": "[NAME]"
  }
}
```

#### gw\_vpn\_client\_online

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_vpn_client_online",
  "alertType": "IPSec VPN Client Connected",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "user": "[USERNAME]",
    "client_ip": "[CLIENT_IP]"
  }
}
```

#### gw\_vpn\_client\_offline

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_vpn_client_offline",
  "alertType": "IPSec VPN Client Disconnected",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "user": "[USERNAME]"
  }
}
```

#### gw\_openvpn\_client\_online

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_openvpn_client_online",
  "alertType": "SecuPoint VPN Client Connected",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "user": "[USERNAME]",
    "client_ip": "[CLIENT_IP]"
  }
}
```

#### gw\_openvpn\_client\_offline

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_openvpn_client_offline",
  "alertType": "SecuPoint VPN Client Disconnected",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "user": "[USERNAME]"
  }
}
```

### Gateway WAN Events

#### gw\_wan\_link\_change

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_wan_link_change",
  "alertType": "Primary WAN Change",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "wan_id": "WAN1"
  }
}
```

#### gw\_wan\_gateway\_status

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_wan_gateway_status",
  "alertType": "WAN Gateway Status",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "wan_id": "[WAN_ID]",
    "status": "unstable",
    "reason": "High loss (51%) to 8.8.8.8"
  }
}
```

#### gw\_wan\_public\_ip\_change

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_wan_public_ip_change",
  "alertType": "WAN Public IP Change",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "wan_id": "WAN1",
    "old_ip": "8.8.8.8",
    "new_ip": "1.1.1.1"
  }
}
```

#### gw\_wan\_public\_ip6\_change

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_wan_public_ip6_change",
  "alertType": "WAN IPv6 Public IP Change",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "wan_id": "WAN1",
    "old_ip6": "2001:db8::1",
    "new_ip6": "2001:db8::2"
  }
}
```

### Gateway System Events

#### gw\_sys\_info\_reset

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_sys_info_reset",
  "alertType": "Gateway Reset",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "reason": "[reason]"
  }
}
```

#### gw\_ha\_status

```json
{
  "sentAt": "2026-03-11T06:10:55.000Z",
  "organizationId": "6115e91491d5ef56745ab984",
  "organizationName": "Engenius Cloud",
  "hierarchyviewId": "6115e91491d5ef56745ab984",
  "hierarchyviewName": "Example Hierarchy View",
  "networkId": "9915e35691d5ef7f545ab794",
  "networkName": "Example Network",
  "deviceSerial": "21B0V2111JEL",
  "deviceMac": "88:dc:96:97:07:5c",
  "deviceName": "Example Device",
  "deviceModel": "ESG620",
  "deviceType": "gateway",
  "alertId": "gw_ha_status",
  "alertType": "High Availability Status",
  "alertLevel": "notice",
  "occurredAt": "2026-03-11T06:09:33.000Z",
  "alertData": {
    "status": "enabled"
  }
}
```


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