Monitoring and Reporting

Monitoring

Go to Manage > Gateway > Details and contains the following information

• Identifying information (such as serial number, model, public IP address, VPN status, Dynamic DNS hostname, adding photo for location)

• Information regarding DHCP leases, as well as a table showing the number of used and available addresses per LAN subnet.

• Network usage in the last day, week, or month

• Configuration status information indicating whether the configuration of the appliance is up to date

• A graphical representation showing what ports are currently active on the appliance

• Historical appliance connectivity and usage data, ex: throughput, latency, and packet loss

Diag Tools

Diag tools allow network administrators to troubleshoot and debug networking issues remotely. Diag tools are real-time and include:

Activity: Display CPU status, memory status, and WAN throughput

Speed Testing: Users can select a server from the “Test Server” list to perform a speed test.

Ping: It checks for latency changes. Users can also define their own server for the ping test.

Traceroute: By default, we set the destination site to Google for the traceroute, and max hop is set to 8, which can be changed by the user. Traceroute allows user to know “the path” from the GW to the destination and will list every router/gateway (hop) and its latency, so if the destination is unreachable, then there must be some setting issue on router/gateway; and from the latency of each hop, the user will know the “slow uplink” is caused by which router/gateway. When the latency is over 10ms, the color will change to yellow, and if > 40ms, the color will change to red. Interface can be WAN1 or WAN2 or WWAN

Packet Capture: Utilize the packet capture utility to monitor live WAN or WWAN traffic via the EnGenius gateway. These captures offer real-time snapshots of network traffic, proving invaluable for diagnosing and troubleshooting network problems.

Reporting

The EnGenius Cloud Report feature enables users to compile and schedule detailed reports on their organization's network activities. These reports can be customized, scheduled, and sent to specified recipients, providing valuable insights into network performance and usage.

Contents Included

• Organization, Hierarchical View (HV), and Network activities

• Customizable report contents

• Dashboard period settings

• Specific SSID selections

• Scheduling options

• Email distribution to recipients

• Report management (view, download, email, delete)

• Task editing, pausing, and status monitoring

User Guide

1. Access Reports

   • Navigate to the Report tab in the EnGenius Cloud platform.

2. Create a Report

   • Click on New Task and customize the report contents.

3. Set Parameters

   • Select the dashboard period , AP, switch, or topology and more to include.

4. Schedule Report

   • Define the frequency and timing for the report generation.

5. Add Recipients

   • Enter email addresses for the designated recipients.

6. Manage Reports

   • View, download, email, or delete reports from the Reports tab.

   • Edit or pause tasks as needed.